
FAQ for Tourists
Got questions? We've got answers.
Planning a trip with only KOKAN? Here are the answers to the questions we get asked most.
General Questions
How big are group tours?
Group sizes vary depending on the tour. We keep them comfortable — enough to share the experience, not so big that you lose the personal touch.
Can I extend my stay?
Yes, in most cases. Talk to us before or during your tour and we'll see what works.
Where can I find all your products and services?
Check our website, or reach out to us directly — we'll guide you through everything we offer.
Do you book train tickets?
Yes, we can help with train bookings as part of your travel plan.
Do you process only visas?
No — we help with visas, flights, hotels, and whole holiday packages. It's all part of making your trip smooth.
Do you book only air tickets?
No, we handle flights, trains, hotels, and complete tour arrangements.
How do I find your office or travel agent address?
Get in touch with us — we'll share the address of our offices and authorised travel sales agents.
Does the tour itinerary change during the trip?
Minor adjustments may happen due to weather, local conditions, or travel time. We always keep you informed.
Can I modify my booking after confirmation?
Changes may be possible depending on availability. Write to us and we'll do our best.
Booking & Payment
Can I pay the full amount at once?
Yes, you can make the full payment upfront.
What's the registration amount if I'm not paying in full?
A registration amount is needed at the time of booking to confirm your seat. Check with us for the exact amount on your tour.
Is the registration amount refundable?
Refund rules apply based on our cancellation policy. Reach out for details before booking.
What payment modes do you accept?
We accept multiple payment modes — cheque, online transfer, and other convenient options.
Do you provide an LTA/LTC (Leave Travel Certificate) letter?
Yes, we can provide a Leave Travel Certificate for eligible tours.
What name should the cheque be deposited in?
The cheque should be in the name of Ideal Agro Tourism LLP — or as specifically instructed at the time of booking.
What documents do I need at the time of booking?
Basic ID details, contact information, and any tour-specific requirements. We'll let you know exactly what's needed.
Can I book online?
Yes, online booking is available for most tours and holidays.
Can I make the balance payment online?
Yes, in most cases you can complete the balance payment online.
What's the cancellation policy for a group tour?
Group tour cancellations follow a set policy based on how far in advance you cancel. Check your booking terms or ask us directly.
What's the cancellation policy for a customised holiday?
Custom holidays have their own cancellation terms, since they're planned specifically for you.
How long does a refund take?
Refunds are processed within a reasonable time after the cancellation is confirmed. The exact time depends on the payment mode and tour type.
How do I get my refund?
Refunds are sent through the same payment mode used for booking, wherever possible.
What if I have to cancel due to a medical emergency?
Medical emergencies are handled with care. Reach out to us as soon as possible — we'll review your situation.
What if the company cancels a tour?
If we have to cancel a tour, we'll inform you promptly and help with alternatives or a full refund.
Hotels
Can we get adjacent or connecting rooms?
We'll try our best to arrange adjacent or connecting rooms where available. Request this at the time of booking.
Is WiFi available at all hotels?
WiFi is available at most hotels. Some remote or rural stays may have limited connectivity — part of the experience of being close to nature.
When will I get my hotel confirmation?
Hotel confirmations are shared once bookings are finalised — usually well before your travel date.
On the Tour
How are seats arranged in the bus or tempo traveller?
Seating is generally assigned for comfort and convenience. Let us know if you have specific preferences.
Can I book the front seats in advance?
Front seats can be requested, subject to availability.
Are there doctors on tour?
For group tours, we plan with safety in mind. For specific medical needs, please inform us in advance.
Can we get a wheelchair on tour?
Wheelchair access can be arranged where possible. Let us know your needs before booking.
What should I carry — clothes and things?
Pack according to the weather and activities in your itinerary. Light cotton clothes for Kokan's coastal heat, a light jacket for hill stations, comfortable walking shoes, and your essentials.
Can I skip sightseeing on a group tour? Will I get a refund?
Skipping sightseeing is usually possible, but refunds for skipped activities depend on the tour plan. Check with us before the trip.
What kind of vehicle is used on group tours?
Depending on group size and route, we use coaches, tempo travellers, or cars.
Can I keep my passport and currency with the tour manager?
Yes, you can share your passport and currency with the tour manager for safekeeping during the tour.
Can I carry liquor and cigarettes on tour?
Rules on alcohol and cigarettes depend on the tour and local regulations. Please check with us before carrying them.
Will I have WiFi or internet on the tour?
WiFi is available at hotels and some locations. On the road, connectivity may vary — especially in rural Kokan areas.
Where can I buy a SIM card?
SIM cards can be purchased at airports, railway stations, or local stores. We can guide you on the best option.
How physically active is each day?
It depends on the tour. Some days are relaxed; others involve walking, light trekking, or exploring. The itinerary will give you a clear idea.
What if the weather turns bad?
We adjust plans to keep you safe and comfortable. Bad weather may change the schedule, but we'll make sure you still have a good experience.
Are there baggage limits?
Yes, there are baggage limits depending on the mode of travel (flight, train, or road). We'll share the details with your booking.
Food
What kind of food is served on group tours?
A mix of local and familiar food, suited to the region and the group's preferences.
Do you have separate Jain or vegetarian departures?
Yes, we can organise separate vegetarian and Jain departures.
Will I get Jain food on tour?
Yes, Jain meals can be arranged when requested in advance.
Can you organise a separate vegetarian/Jain tour for a big group?
Absolutely. Big groups can request a fully vegetarian or Jain-only departure.
Do you provide baby or infant food?
We can accommodate baby and infant food needs with prior notice.
Flights
When will I get my air tickets?
Tickets are shared once the booking is confirmed and processed.
Can I web check-in after receiving my tickets?
Yes, web check-in is available as per the airline's policy.
Can I upgrade to Business class on a group tour?
Upgrades may be possible based on availability and extra charges. Ask us about the options.
Can I request a wheelchair at the airport?
Yes, wheelchair assistance at the airport can be arranged with prior notice.
What's the baggage allowance?
Baggage allowance depends on the airline and ticket type. We'll share the details with your booking.
Can I choose the airline for a group tour?
Airline selection depends on the tour package and availability. We'll let you know the options.
Visa & Insurance
Is travel insurance included in the tour price?
Travel insurance may be included or available as an add-on, depending on the tour. It offers coverage for medical emergencies, trip cancellations, and other travel-related risks.
What are the visa procedures and required documents?
Visa procedures vary by country. We guide you through the process and tell you exactly which documents you need.
Will I get confirmation about the visa documents I send?
Yes, you'll receive confirmation once we receive and process your visa documents.
Feedback
How do I share my feedback?
You can share feedback through our website, email, or directly with your tour manager.
Is there a contact number or hotline for feedback?
Yes, we have contact channels for feedback — reach out and we'll listen.
Still have a question that's not here?
Reach out to us. We're here to make your Kokan experience smooth, simple, and memorable.
Contact us