Terms & Conditions
Travel with us — no surprises
Please read and accept these terms before you travel with Ideal Agro Tourism LLP — only KOKAN.
Dear Guest,
At only KOKAN, we do our best to give you the best experience — a safe journey, a happy stay, and memories you'll carry home. We want you to read and accept these terms before you travel with us, so there are no surprises.
We take care in organising every holiday, but we're not responsible for any loss, injury, harm, or damage caused by events beyond our control — whether on our end or from the people and places we work with.
Key Definitions
| Only Kokan / the Company / we / us / our | Ideal Agro Tourism LLP |
| Guest / You / Your | The person travelling with us |
| Tour/s | Domestic tours within the Kokan region, as well as customised holidays and corporate tours |
| Force Majeure | Events beyond our control — war, fire, flood, earthquake, epidemic, riot, government action, strikes, extreme weather or sea conditions, etc. |
| Independent Contractor | Someone we hire to provide a service — transport, hotel, restaurant, sightseeing — who is not our employee or partner |
| Tour Escort / Leader / Manager | The person appointed by us to guide and assist you during the tour |
Accepting these terms: Signing the booking form or paying the initial registration amount means you accept all these Terms & Conditions.
Transport
- If you're flying on a domestic sector, carry a photo ID — driving licence, election card, or Aadhaar card.
- Seat numbers are assigned on a booking-priority basis. No seat rotation.
- No smoking, no alcohol on buses — strictly.
- Your baggage and belongings are always your responsibility. We're not liable for items left in the bus or coach.
- We hire AC or non-AC mini buses or taxis depending on your tour type, itinerary, and group size.
- If the group falls below 7 people, the tour may run in a smaller vehicle or car. The tour escort may also be the driver, or the tour may be postponed or merged.
Meals
- Meals follow a pre-set menu based on the tour programme. Some places get packed meals.
- We mostly serve vegetarian food with a few non-veg items. We don't provide special diets separately.
- Fasting guests: We'll try to serve what's available at the hotel. Inform the tour manager one day in advance.
- No complaints or refund claims for meals will be entertained. We can change the menu without giving a reason.
- We're not bound to serve non-veg food during en-route journeys or lunch halts on domestic tours.
Itinerary Changes & Sightseeing
- We reserve the right to change directions, adjust the itinerary, or skip certain places due to unavoidable situations — weather, government action, natural events, etc.
- We're not liable for compensation for such omissions. Changes will be communicated before the tour or during it.
- If changes need extra payment, it's collected from you during the tour.
- If you miss sightseeing because of your own delay, no refund.
- During local or national holidays, some facilities may be limited — no complaints or compensation for that.
Health
- We can restrict any guest with a serious medical condition that may cause trouble for others.
- Guests joining after illness, treatment, or hospitalisation do so at their own risk.
- You are responsible for your own health and for arranging medical aid if needed.
- If you hide a medical condition, we can cancel your booking without giving a reason.
- In case of a guest's death, all arrangements — transport of the body, death certificate, post-mortem, repatriation, insurance claims — are handled by the accompanying guest or relative. We'll try to help, but can't guarantee anything. Expenses are borne by the family.
- Special services are not given to any one person on a group tour. We'll try our best to accommodate disabled travellers or senior citizens if informed at booking — but most transport doesn't have wheelchair ramps. A qualified companion must accompany the disabled guest at their own cost.
Accommodation
- Damage to hotel rooms, sightseeing places, or the coach — your responsibility.
- Hotel service issues are the hotel management's responsibility, not ours.
- Single occupancy: 35% extra charge for the full tour. Single rooms are smaller than twin-sharing rooms and may be on a different floor.
- We can change our policy on complimentary items without prior notice. No claims for not using them.
Payment
- Your booking is confirmed only after 50% advance of the total tour cost.
- If you're booking within 20 days of departure, we may ask for full payment. All payments before departure.
- If payments aren't made as agreed, we can terminate the contract.
- The 50% registration amount is non-refundable and interest-free.
- If booking within 15 days of departure, payment by Demand Draft or Cash only — no cheques. Cheques must be in the name of 'Ideal Agro Tourism LLP'.
- Prices in our brochure are based on rates at the time of printing. We can change prices due to taxes or fuel cost changes — any increase must be paid in full before departure.
- All prices are exclusive of GST.
- Deviating from the itinerary is allowed at our discretion — you pay the full extra cost in addition to your tour tariff, before departure.
Cancellation Policy
Cancellation must be given in writing. Here's the deduction structure:
| Days Before Departure | Refund Deduction |
|---|---|
| 60+ days | 15% |
| 59–51 days | 30% |
| 50–31 days | 40% |
| 30–21 days | 50% |
| 20–11 days | 80% |
| 10 days or less | No refund |
Other cancellation rules
- We can cancel any tour before departure without giving a reason. Refunds are given by A/c Payee cheque against receipt only — no compensation or interest.
- If you can't travel, we may allow you to shift to the next available date of the same tour. If you can't join that either, we absorb the payment without further notice.
- No refunds for: missed or unused services (including meals), full deposits paid to confirm reservations, modified or cancelled services, or cancellation due to government rule changes.
Representatives
- We appoint certain agencies as Representatives for booking and advertising.
- We're not responsible for tours, packages, or services sold by representatives that aren't in our brochure or managed by us.
- All payments to Representatives must be by crossed cheque or Demand Draft, favouring 'Ideal Agro Tourism LLP'.
Miscellaneous
- Tour leaders and escorts assist you — they're not responsible for your baggage or personal belongings.
- In group tours, you must follow instructions. If a tour leader overrules an instruction, they're not responsible for the consequences.
- Tour leaders have the right to amend, vary, or reshuffle the itinerary during the tour without giving a reason.
- Only booked guests are allowed in hotel rooms, restaurants, coaches, sightseeing places, and activities.
- Train or flight delays, rescheduling, cancellations, meals not served — not our responsibility.
- Extra facilities like laundry, phone calls, mini bar, alcohol, beverages, optional excursions, excess baggage, shopping, paid toilets — paid by you before leaving the hotel or restaurant.
- We advise you not to carry valuables. Use safe deposit lockers. We're not liable for loss.
- We reserve the right to use your photographs or video clips for promotion without prior permission.
- We may refer you to prospective guests for promotion.
- In case of a dispute, financial liability is limited to a maximum of 20% of the total package cost.
Jurisdiction
- All disputes related to tour and travel services by our company are subject to the jurisdiction of Mumbai courts only.
Please Note
- We reserve the right to publish your photographs or group photos taken during the tour without intimation or permission.
- GST of 5% is applicable on the tour cost.
- Dormitory stay: 8 to 10 adults stay together in one room, with separate arrangements for ladies and gents.
- We do not provide LTC (Leave Travel Concession) documents. For group packages, only a comprehensive bill (meals + travel + accommodation) is provided. For travel documents, submit a written application with the complete list of required documents at the time of booking.
- We reserve the right to change any information before or after booking due to circumstances beyond our control. You'll be notified of changes in advance.
- We consider all our guests as family members, and we're confident you'll approach us with any suggestions or improvements.
Thank you for travelling with only KOKAN. We hope you have a safe, happy, and memorable journey.