Your trust matters to us

Who We Are

Ideal Agro Tourism LLP, trading as only KOKAN, is a travel and tourism company based in the Kokan region of Maharashtra, India. We organise domestic tours, customised holidays, corporate trips, and travel services across the Kokan region.

This policy applies to all information you share with us — on our website, through forms, via email, over the phone, or during any interaction with our team.

Information We Collect

We collect only the information we need to serve you better:

• Personal details — full name, email address, mobile number, postal address, and Aadhaar card details (if provided for booking or agent registration)
• Booking & travel information — tour or holiday preferences, itinerary details, hotel and transport bookings, payment information, and special requests (dietary needs, accessibility, etc.)
• Agent / partner information — agency name and type, agency contact details, website and business information, and staff details (if you're a Travel Sales Agent)
• Usage data — how you use our website, the pages you visit, and the time and date of visits

How We Use Your Information

We use your information only for these purposes:

• To process your booking and confirm your tour or holiday
• To communicate with you about your trip, itinerary changes, or important updates
• To arrange transport, hotels, meals, and other services for your travel
• To process payments and issue receipts
• To provide customer support before, during, and after your trip
• To send you useful information about new tours, offers, or Kokan travel tips (only if you've agreed to receive them)
• To improve our services and website experience
• To comply with legal and regulatory requirements

We will never sell your personal information to anyone.

How We Protect Your Information

We take your privacy seriously:

• Your information is stored securely and accessed only by authorised team members.
• We use appropriate safeguards to protect your data from unauthorised access, loss, or misuse.
• Payment information is handled through secure channels.
• We do not store sensitive details longer than needed.

Sharing Your Information

We do not share your personal information with anyone unless:

• It's necessary to provide your tour services — for example, sharing your details with a hotel, transport provider, or travel partner to book your services.
• It's required by law or government regulation.
• You have given us your clear consent to share it.

We do not share your information with third parties for marketing purposes without your permission.

Website & Cookies

Our website may use basic cookies to improve your experience — for example, to remember your preferences or understand how the site is used. You can choose to disable cookies through your browser settings if you prefer.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Correct any inaccurate or incomplete information.
• Request deletion of your information, where applicable.
• Opt out of receiving promotional messages from us.
• Withdraw consent at any time, where processing is based on your consent.

To exercise any of these rights, simply reach out to us using the contact details below.

Compliance

We follow applicable Indian data protection laws and regulations in collecting, storing, and using your personal information. If laws change, we'll update this policy accordingly.

Photographs & Videos

During tours, our team or other guests may take photographs or video clips. We reserve the right to use these images for promotional purposes — on our website, social media, or marketing materials — without prior permission, as mentioned in our Terms & Conditions. If you do not wish to be photographed, please inform our team during the tour.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we'll notify you through our website or by email. Please check this page periodically for the latest version.